SweepScrub

SweepScrub Customer Service

Shipping policy

Return Request

Refund policy

Privacy policy

Terms of service

Free shipping on orders over $99 applies to parts only in the lower 48 states. Some restrictions apply for equipment. Equipment cannot be shipped via traditional small package carriers such as UPS, FedEx or USPS.  Equipment requires shipping on a pal

Free shipping on orders over $99 applies to&#xA0;parts only in the lower 48 states. Some restrictions apply for equipment. Equipment cannot be shipped via traditional small package carriers such as UPS, FedEx or USPS. &#xA0;Equipment requires shipping on a pallet or dedicated flatbed carrier. &#xA0;This type of freight is more complicated and expensive than small package deliveries for many reasons. &#xA0;For example, there are a list of accessorial charges that must be taken into consideration such as Lift Gate to ground level, Residential Delivery, Inside Delivery, Hotel/Apartment, School, Military Base, Shopping Mall etc.. &#xA0;For us to provide you with the best freight quote, we must discuss your specific delivery needs. &#xA0;Then we can search for the safest, lowest cost delivery solution. &#xA0;Please call if you have any questions.&#xA0;

Unless authorized, all parts sales are final.  SweepScrub has the right to refuse returns on any item for any reason.  Some items are strictly non-returnable without exception (e.g. batteries, Diamabrush, specially sealed electronic parts, any part d

<h1 id="isPasted">Return Request</h1>Unless authorized, all parts sales are final. &#xA0;SweepScrub has the right to refuse returns on any item for any reason. &#xA0;Some items are strictly non-returnable without exception (e.g. batteries, Diamabrush, specially sealed electronic parts, any part delivered outside of the United States, items shipped to freight forwarders).&#xA0;If SweepScrub determines to waive in whole or part its policies and accept any return, there will be a minimum 20% restocking fee. Return requests can be made up to 30 days after product(s) ship.Not all parts are eligible for return. Once your request is submitted we will contact you with next steps on the return process. Refunds are issued once returned goods pass inspection and are returned to us in sellable condition.You can submit your return request <a href="https://www.sweepscrub.com/pages/return-request" rel="noopener noreferrer" target="_blank">here.</a>

If any part on a reconditioned unit fails to properly function within 90 days of the Customer’s receipt of said unit, SweepScrub will replace the part at no charge to the Customer. The Customer is responsible for any labor and/or trip charge associat

If any part on a reconditioned unit fails to properly function within 90 days of the Customer&#x2019;s receipt of said unit, SweepScrub will replace the part at no charge to the Customer. The Customer is responsible for any labor and/or trip charge associated with replacement of the part, and the Customer is responsible for returning the defective part to SweepScrub within 5 days of receipt of replacement part at the Customer&#x2019;s expense. SweepScrub will not reimburse the Customer for parts purchased by the Customer.All electrical parts and wearable items are sold with no warranty and are not covered by the above 90 day parts warranty or any other warranty. Wearable items include for example wheels, brushes, and squeegee blades. For questions regarding electrical and wearable items, please contact SweepScrub. It should also be noted that used/preowned machines sold by SweepScrub may be expected to have a worn and/or weathered appearance. Therefore, SweepScrub will be the final authority on parts warranty questions.Refunds are issued once returned goods pass inspection and are returned to us in sellable condition

SweepScrub.com Privacy Policy. -----. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sweepscrub.com (the “Site”). PERSONAL INFORMATION WE COLLECTWhen you visit the

SweepScrub.com Privacy Policy-----This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sweepscrub.com (the &#x201C;Site&#x201D;).PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as &#x201C;Device Information&#x201D;.We collect Device Information using the following technologies: - &#x201C;Cookies&#x201D; are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - &#x201C;Log files&#x201D; track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - &#x201C;Web beacons&#x201D;, &#x201C;tags&#x201D;, and &#x201C;pixels&#x201D; are electronic files used to record information about how you browse the Site. - [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as &#x201C;Order Information&#x201D;.[[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]When we talk about &#x201C;Personal Information&#x201D; in this Privacy Policy, we are talking both about Device Information and Order Information.HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. - [[INSERT OTHER USES OF ORDER INFORMATION]]We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.BEHAVIOURAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative&#x2019;s (&#x201C;NAI&#x201D;) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.You can opt out of targeted advertising by using the links below: - Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads - [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]]Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance&#x2019;s opt-out portal at: http://optout.aboutads.info/.DO NOT TRACK Please note that we do not alter our Site&#x2019;s data collection and use practices when we see a Do Not Track signal from your browser.YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.[[INSERT IF AGE RESTRICTION IS REQUIRED]] MINORS The Site is not intended for individuals under the age of [[INSERT AGE]] .CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@sweepscrub.com or by mail using the details provided below:SweepScrub.com [Re: Privacy Compliance Officer] PO Box 15788 Little Rock Arkansas US 72231&#xA0;In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/sweepscrub/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/sweepscrub/privacy_policy).

Except as set forth herein, all items are sold AS-IS and without warranty. Defective items are covered by the 90 Day Parts Warranty and the DOA Guarantee. Requests for returns of non-defective machines must be made to SweepScrub within 24 hours of re

Except as set forth herein, all items are sold AS-IS and without warranty. Defective items are covered by the 90 Day Parts Warranty and the DOA Guarantee. Requests for returns of non-defective machines must be made to SweepScrub within 24 hours of receipt of the item and must be approved in advance by SweepScrub prior to return by the Customer. In the event that the Customer purchases a machine from SweepScrub under a lease via a third party agent there is no option to return or exchange the machine. For machines that may be returned, the Customer is responsible for shipping costs from the Customer&#x2019;s location. If the item has been unpacked, it must be repacked for appropriate safe shipping and must contain all manuals, blank warranty cards, and other accessories and documentation contained in the shipment to the Customer. SweepScrub recommends the Customer fully insure any return shipment in case it is lost or damaged and use a carrier that can provide proof of delivery. SweepScrub makes no guarantees nor accepts any liability for incorrect parts being ordered regardless of any assistance offered during the transaction.&#xA0;&#xA0;Freight / International FeesSweepScrub is not responsible for delays in freight. SweepScrub makes no guarantees on delivery even when expedited services are purchased. Once the product has been shipped all parties are at the mercy of the freight company and any delays they may incur (e.g. weather). SweepScrub is not responsible for redelivery fees or any other fees associated with specialized deliveries. SweepScrub freight covers transportation from dock to dock and utilizes freight companies that typically deliver Monday through Friday from 8-5. If your business operates outside of these business hours, please advise us or arrange for customized delivery. For international shipments, SweepScrub is not responsible for destination fees including: port fees, unloading fees, delivery and clearance charges, inspection/customs and quarantine fees, duties and/or taxes or any other miscellaneous charges/fees at the country of arrival. These international destination charges are paid in local currency to the unloading port or the handling agents by the Customer.Parts orders placed online may be cancelled by SweepScrub if the freight calculated is insufficient to cover the costs of shipping the order.&#xA0;Replacement Parts purchased online or via phone/emailWarranty parts issues can be handled by contacting our customer service department at 877-449-0447. THERE ARE ABSOLUTELY NO CANCELLATIONS, EXCHANGES OR REFUNDS ON PARTS. ALL SALES ON PARTS ARE FINAL ONCE THE ORDER HAS BEEN PLACED BY THE CUSTOMER.&#xA0;Pricing DisclaimerSweepScrub makes every effort to ensure the accuracy of the items (including part numbers and descriptions) and prices on our website. SweepScrub is not responsible for pricing errors displayed on our website and is in no way obligated to complete a transaction in which an error has been made. Prices are subject to change at any time. We reserve the right to cancel any order for any reason and may choose to refund the entire purchase. Qualifying refunds will be processed at the sole discretion of SweepScrub via credit card, check or wire transfer depending on the circumstances.&#xA0;Photo DisclaimerSweepScrub utilizes multiple vendors to source products. It is not possible or feasible to display photos of every type (shape, color etc) of part or machine from each manufacturer. Therefore, SweepScrub is not responsible for variations in color or other differences that do not affect the performance or function of the part or machine. Refunds and/or returns may not be authorized for these differences.&#xA0;PaymentAll equipment sales are 100% prepay only. There are no exceptions. SweepScrub prefers payment via either money wire transfer or cashier&#x2019;s check. Payment via business check or personal check will result in delays of shipping of five business days for all funds to completely clear both parties&#x2019; banks.&#xA0;Credit Card FeesEquipment orders purchased via credit card may be subject to an additional fee up to 4% of the total purchase amount.&#xA0;Waiver of TermsIf SweepScrub determines to waive in whole or part its policies and accept any return, there will be a minimum 30% restocking fee.&#xA0;SweepScrub reserves the right to modify or amend these Terms and Conditions at any time.

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Articles

Shipping policy

Return Request

Refund policy

Privacy policy

Terms of service